Roll Off Service Dispatcher
Not currently hiring for this position
Start Date: Immediately or Upon Your Availability
Full Time Status | Hourly
Location: Homewood, Illinois
• Paid vacation
• 401(k) matching
• Health, vision & dental coverage
Job Summary
The Roll-Off Dispatcher position is integral to customer satisfaction. Our temporary dumpster service provides commercial and residential customers with large dumpsters for construction and clean up projects. As a dispatcher you will be responsible for meeting and exceeding customer expectations through accurate, prompt, and efficient roll-off dispatching. Communication is key as you balance the workload and available resources. Effective phone and written skills are necessary as you communicate to customers, your office team, and driver team. Strong analytical skills are needed to determine the most cost-effective and timely location dump each load. Decisions are dependent on type of material, weight, traffic, scheduled work, etc.
In addition to the primary function of dispatching, you will also be required to provide customers with quotes on a variety of roll-off dumpster services. Each quote is crafted to effectively meet the need of the customer. You will work closely with the roll-off sales team to ensure our service promises are fulfilled. This fast-paced environment requires the upmost professionalism.
Essential Duties and Responsibilities
- Coordinate daily work load for drivers efficiently, analytically and safely
- Work with sales team and other dispatchers to complete work in efficient manner
- Communicate with customers confirming needs, issues, and requests
- Communicate with sales team about job specifics (time, eta, placement, size etc.)
- Relay information to drivers regarding specific job site/customer needs
- Track daily work troubleshooting any problems that may arise
- Verify paperwork supplied by drivers for accuracy before input into the billing system
- Perform other special projects and tasks as assigned
- Work with supervisor’s making them aware of any unsafe situations, problems with drivers, and letting them know if other drivers are needed to complete the work.
Qualifications
Education and Experience Required
- High School Diploma or GED
- 2-year associates degree or 2 years of relevant work experience
Other Knowledge, Skills or Abilities Required
- Experience with Microsoft Office
- Work experience that required the use of a computer
- Ability to use Google Maps or other mapping software
- Work in a team environment
- Attention to detail
- Stay calm and respectful in stressful situations
- Quick and confident decision making
- Ability to multitask
- Communication skills
Benefits Package
- Healthcare
- Dental
- Vision
- Life insurance
- Short-term disability
- Long-term disability
- 401(k) with company match.
About Homewood Disposal
At Homewood Disposal, you will work for a family-owned and operated, third-generation company that still adheres to the values it was founded on over 65 years ago: community, family, service and stewardship. You will become part of a close-knit community of employees striving to make a better life and world for their families and for others.
You’ll become part of a family business that fosters a positive environment where employees work together toward common goals that support our shared values. You will learn about an industry that provides essential services to customers, but that also plays a crucial role in caring for the environment.
Since Homewood Disposal first started in 1956, the number of services we provide has tripled. That success is due in large part to the dedicated people–from drivers to office administrators–who deliver those services faithfully every day, year after year.