AI Online Tool for Customers

Homewood, IL – July 2024 – Homewood Disposal Service is thrilled to announce the launch of our latest innovation in customer service: “Wendy the Waste Truck AI.” Developed in collaboration with Cultivate Brands, this cutting-edge AI chat and search tool is designed to provide our local customers with personalized, efficient support directly from our website. More than just a simple chat tool with static answers, this robust tool provides custom answers based on hundreds of webpages and other data.

“Wendy the Waste Truck AI” represents a significant leap forward in customer interaction technology, allowing residential customers to quickly access customized information tailored to their specific needs within their village. This tool not only provides customers with convenience, but it also reflects Homewood Disposal’s commitment to delivering the highest standards of customer service – like our motto states “The Kind of Service Others Only Promise.”

One of the standout features of “Wendy the Waste Truck AI” is its ability to tap into the extensive resources available on our website. With over 500 pages of rich content, including detailed service information and useful resources, Wendy ensures that customers receive accurate, up-to-date answers to their inquiries, even referencing less frequently visited webpages. The tool also refers to data on the dozens of villages we serve. Each village has its own custom garbage, recycling and yard waste services tailored to the community.

This new tool enables us to better understand and address the needs of our customers. By tracking customer questions and feedback, we can effectively gauge user sentiment, identify recurring issues, and resolve questions on a larger scale. This proactive approach not only improves individual customer interactions but also enhances our customer service as a whole.

How do I get rid of my couch?
Disposing of Concrete
Can I order an extra garbage can in Oak Forest?
How can I see my bill online?

” ‘Wendy AI’ really shows that Homewood Disposal is always thinking about our customers. Sometimes people want a quick answer online and this allows them to get an answer any time.” said Peter Clevering, Marketing Director at Homewood Disposal Service.  “It’s impressive how it can take complex topics and provide a fun and simple answer.”

Wendy the Waste Truck has been our company mascot for many years, encouraging kids to recycle better. Now Wendy is also stepping into a role as our digital garbage service know-it-all. To experience the convenience of “Wendy the Waste Truck AI” firsthand, visit our website at www.mydisposal.com. Whether you have questions about waste disposal schedules, recycling guidelines, or any other related services, Wendy is here to provide you with personalized, reliable answers 24/7.

About Homewood Disposal Service:
Homewood Disposal Service has been serving the Chicagoland area and NW Indiana communities with reliable waste management solutions since 1956. Committed to sustainability and customer satisfaction, we strive to provide “The Kind of Service Others Only Promise”.