Commercial Accounts Customer Service
Start Date: Immediate or Upon Candidate Availability
Status: Full Time, Hourly
Pay Range: $21-23/hour
Full Benefits: Paid Vacation, 401(k) Matching, Health, Vision & Dental Coverage
Location: Homewood Disposal Corporate Office, Homewood, Illinois
Job Summary
The Commercial Accounts / Customer Service department takes care of all the businesses (commercial and industrial) that choose Homewood Disposal to haul their waste and recycle. You’ll work alongside the sales department securing new customers and managing existing ones. You’ll be the first point of contact for customer needs and questions.
The Commercial Accounts / Customer Service department collaborates with the Sales team to meet department objectives and improve our customer service to provide “the kind of service others only promise.” This position is vital to our company’s image in terms of professionalism and excellence as you will be engaging in conversations with customers daily. This position is crucial to our long-term success in the solid waste and recycling industry. This position is 100% in the office. Our office hours are Monday-Friday, 8am-5pm.
Essential Duties and Responsibilities
• Enter all new accounts, service changes, and cancellations in the computer– inform route driver of these changes using work orders
• Answer customer service phone calls – include billing questions and general inquiries
• Collection of receivables – call past due customers to encourage them to pay
• Process roll-off work orders – make sure all information (weights, PO #s, etc.) is entered correctly
• Assist with monthly billing (the first two business days every month) – bills are printed, sorted, then mailed/e-mailed
• Run the bills through the postage machine and take the bills to the post office
• File folders
• Make sure supplies are stocked
• Enter data in an Excel spreadsheet for the monthly Sales report
• Additional tasks and projects
Qualifications
Education and Experience
• 4-year college degree or 2 years of relevant work experience preferred
Requirements
• Self-Motivated, outgoing, positive, pleasant personality
• Excellent verbal and written communication skills
• Detail oriented with a focus on accuracy
• Ability to work independently and within a group environment
• Ability to multitask and work in a fast-paced environment
• Experience with Microsoft Office; Excel, Word, and Outlook required
• Good PC and typing skills
• Must have reliable transportation
Benefits
• 401K company match up to 5%
• Comprehensive Health and Prescription Drug Coverage
• Short-Term Disability
• Accidental Death/Dismemberment Insurance
• Vision Insurance
• Dental Insurance
• Long-Term Disability
• Group Life Insurance and optional voluntary life insurance
• Paid Leave for the following holidays: New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, and Christmas Day
• Vacation and Personal Days
About Homewood Disposal
At Homewood Disposal, you will work for a family-owned and operated, third-generation company that still adheres to the values it was founded on 70 years ago: community, family, service and stewardship. You will become part of a close-knit community of employees striving to make a better life and world for their families and for others.
You’ll become part of a family business that fosters a positive environment where employees work together toward common goals that support our shared values. You will learn about an industry that provides essential services to customers, but that also plays a crucial role in caring for the environment.
Since Homewood Disposal first started in 1956, the number of services we provide has tripled. That success is due in large part to the dedicated people–from drivers to office administrators–who deliver those services faithfully every day, year after year.
Application for Commercial Accounts / Customer Service Representative at Homewood Disposal
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