Roll Off Dumpster Sales and Customer Service
Start Date: Immediately or Upon Your Availability
Full Time Status | Hourly
Location: Homewood, Illinois
• Paid vacation
• 401(k) matching
• Health, vision & dental coverage
Job Summary
This is a customer service based position with a focus on selling roll off construction dumpsters. You will process and receive phone calls and emails from customers in a professional and timely manner. You’ll also keep an active daily log sheet consisting of customers that call in, so you can follow up with them at the end of the day. The position is for someone bilingual in Spanish and English.
You’ll work together with a full team of customer service and inside sales professionals. The Roll Off Sales / Customer Service department provides quotes on new services and resolves customer issues. This position collaborates with the dispatch team to meet department objectives and provide “The kind of service others only promise.”
You’ll daily engage in conversations with customers, conveying the company’s commitment professionalism and excellence. You’ll be crucial to our long-term success in the waste and recycling industry.
Essential Duties and Responsibilities
• Answer phones to communicate with customers to sell our temporary dumpster services.
• Dispatch commercial routes digitally and over the phone.
• Communicate with drivers effectively with respect.
• Assist drivers with billing of extras or blocked stops.
• Confirm understanding of customer needs, issues, and requests.
• Respond to customer complaints in a timely manner. Investigate and solve issues upon request.
• Collaborate with department, operations, and sales representatives to meet and exceed customers’ expectations.
• Develop and sustain customer relationships.
• Support other service lines when required.
• Sequence and prepare routes daily
• Verify paperwork supplied by drivers for accuracy before inputting into the billing system.
• Assist with customers who come into the office to order construction roll off services.
• Ability to learn / adapt to the task at hand.
• Perform other special projects and tasks as assigned.
• Keep a positive attitude for yourself and the rest of the office.
Qualifications
Education and Experience
• High School Diploma or GED
• 4-year college degree or 2 years of relevant work experience preferred
Requirements
• Bilingual in Spanish / English
• Self-Motivated, outgoing, positive, pleasant personality
• Enjoys making outbound calls
• Ability to work independently and within a group environment
Other Knowledge, Skills or Abilities Required
• Experience with Microsoft Office; basic Excel required
• Work experience that required the use of a computer
About Homewood Disposal
At Homewood Disposal, you will work for a family-owned and operated, third-generation company that still adheres to the values it was founded on over 65 years ago: community, family, service and stewardship. You will become part of a close-knit community of employees striving to make a better life and world for their families and for others.
You’ll become part of a family business that fosters a positive environment where employees work together toward common goals that support our shared values. You will learn about an industry that provides essential services to customers, but that also plays a crucial role in caring for the environment.
Since Homewood Disposal first started in 1956, the number of services we provide has tripled. That success is due in large part to the dedicated people–from drivers to office administrators–who deliver those services faithfully every day, year after year.